Reach out to us
If you need help with questions, account-related issues, technical concerns or general feedback, our support team is ready to assist. Contact us via live chat for quick answers, or email for detailed requests. We can help with deposits, withdrawals, verification and game issues, and will guide you through promotions and VIP queries. Response times vary by channel; urgent cases are prioritised.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available for quick queries and account help). Available for verification help, deposits and withdrawals support |
| General enquiries | [email protected] (billing, promotions and general site questions). Includes press and partnership requests |
| Affiliate enquiries | [email protected] (partner sign-ups, commission info and marketing). Dedicated affiliate manager support and creatives |
| Phone | +1 312 574 8307 (voice support for urgent account or payment queries). Call for urgent verification or payment holds |
| Working hours | Mon-Fri, 09:00-18:00; live chat 24/7; email replies may vary. Expected response times vary by channel |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or situations that require explanations or documents. When you write, include a clear subject line, your account ID, and up-to-date contact details so we can respond without delay. Attach any relevant files and specify preferred contact times to help our team resolve your case faster.
Send us a message
Response Time
Our support team aims to respond promptly to all inquiries. Most messages are answered within one business day. For straightforward account or payment questions you will usually get a reply the same day; more complex cases, such as fraud checks or detailed KYC reviews, can take longer depending on the issue. We will keep you updated on progress and expected timelines.
Feedback
Your feedback matters to us. Please share any suggestions, ideas, or issues you spot, we read every message and use input to improve the site, games, and support. Reports are reviewed carefully by our team and often lead to faster fixes and better features. Send your thoughts and help us make the experience simpler and more enjoyable for everyone.