User Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you use SpinDragons. We take your privacy seriously and describe here what types of data we process, how that data is used to operate your account and provide services, and the choices you have about your information.
Types of data we collect
We collect information necessary to operate an online casino and payment services. This includes data you provide directly and information automatically collected during your use of the site.
Personal data
Personal data includes name, date of birth, email address, postal address, phone number, payment details you supply, identity documents provided for verification, and other information you submit when registering or contacting support.
Technical data
Technical data covers IP address, device identifiers, browser type and settings, operating system, referral and usage data, and other diagnostics needed to deliver and improve our services and maintain security.
Transactional data
Transactional data includes deposit and withdrawal records, bet and play history, bonus and promotional activity, and any communication related to payments or account management.
How we use your information
We use data to create and manage your account, verify identity, process payments, detect and prevent fraud, provide customer support, and operate, maintain and improve our services. Transactional and play data are used to process withdrawals and resolve disputes. With your consent, we may use data for marketing and promotional communications.
Data protection practices
We use industry-standard technical and organizational measures to protect personal information from unauthorized access, accidental loss, or misuse. Access to personal data is limited to employees and agents who need it to perform their duties. We also require appropriate safeguards from service providers who process data on our behalf.
When verification documents are required, we store copies securely and use them only for identity checks, anti-fraud measures and compliance with our internal policies.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember user preferences, analyze site usage and support functionality such as login and session management. Some cookies are essential for the platform to work; others are used for analytics and advertising. You can manage cookie preferences through your browser or via any tools we provide on the site.
User rights
You have rights regarding your personal information, including the right to access, correct or request deletion of data where applicable, and the right to object to certain processing or withdraw consent. You may also request a copy of the personal data we hold about you in a commonly used format.
Access, correction and deletion
To access, update or request removal of your personal data, contact our support team. We will review your request and take reasonable steps to verify your identity before making changes or disclosing data. Certain account or transactional records may need to be retained for legal or security reasons and cannot be fully deleted.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud prevention partners and other service providers who support our operations. We may also disclose data when required by law or to protect rights and safety. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site. Continued use of our services after changes indicates acceptance of the updated policy.
If you have questions or wish to exercise your rights, contact us at [email protected].