Responsible Gambling Policy

At SpinDragons we take player safety seriously. We want gaming to stay fun and under control, so we provide clear tools and guidance to help you manage your play. If you ever feel that gambling is becoming a problem, we encourage you to use the available controls and to contact our support team for assistance.

Our player protection principles

We aim to protect players by promoting safe, responsible play. That means offering practical tools to limit spending and time, clear information about how those tools work, and responsive support when you need it. We expect all players to play responsibly and to keep gambling within personal limits.

Activity-control tools

You can control your account activity using a range of tools available in your account settings or via our support team. Options include setting spending and time controls, taking short breaks, and requesting longer suspensions or permanent account closure. Our team can talk you through the choices and help set up measures that suit your needs.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Loss limits are also available to help cap losses over a chosen period. These limits are adjustable; if you need help changing them, contact support and we will assist you.

Time limits and session controls

Use session timers and reality checks to monitor how long you play. You can schedule automatic breaks or put your account on a temporary time-out if you need to step away. These measures are designed to encourage healthier play patterns and reduce impulsive decisions.

Self-exclusion and account closure

If you need a stronger measure, you can request self-exclusion or full account closure. Self-exclusion is a way to block access to your account for a defined period or permanently. Our support team will explain the available options and help process your request confidentially.

Recognising signs of problematic behaviour

Watch for warning signs such as spending more than intended, chasing losses, neglecting work or relationships, secretive behaviour, or borrowing money to gamble. Noticing one or more of these signs is a prompt to take action and use the available controls.

Practical tips for staying in control

Set a budget before you play and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and treat gambling as entertainment rather than a way to make money. Share your limits with someone you trust to help maintain accountability.

Professional help and independent support

If you need additional help, reach out to independent support organisations or professional counsellors in your area. You can also contact our support team via live chat or email for guidance and to arrange account tools. Seeking help early is a positive step towards regaining control.