Terms and Conditions

These Terms and Conditions describe the rules that apply when you use SpinDragons services. We set out the relationship between you and us, covering account use, promotions, payments and dispute handling. By registering or playing you agree to follow these rules; if anything is unclear, contact support for clarification.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account credentials. Notify us immediately if you suspect unauthorised access. We reserve the right to suspend or close accounts where we suspect fraud, bonus abuse, chargebacks, multiple accounts, or other violations. Winnings may be withheld pending verification or investigation.

Eligibility requirements

To open an account you must meet our eligibility rules and confirm you are legally permitted to participate. We require one account per person. We carry out identity and address verification (KYC) and may request documents such as a government ID, proof of address, and proof of payment method ownership. Verification can be requested at registration, before withdrawals, or during ongoing compliance checks.

Acceptable platform use

You must use our services lawfully and in good faith. Prohibited actions include creating multiple accounts, colluding with other players, using bots or automated tools, abusing bonuses, or attempting to circumvent platform controls. We may restrict or close accounts and confiscate funds where prohibited activity is detected.

General bonus and promotion rules

Promotions and bonuses are offered under specific terms. Bonuses are optional and can be subject to wagering requirements, maximum bet limits, contribution percentages by game type, and maximum cashout caps. Only one bonus may be active per account unless stated otherwise. Failure to comply with promotional terms may result in forfeiture of bonus funds and related winnings.

Deposits and withdrawals

We accept a variety of payment methods including cards, e-wallets and cryptocurrencies. Minimum deposit and withdrawal amounts may apply and can vary by method and promotion. Deposits are usually instant. Withdrawals are subject to verification and may be processed after checks; processing times may vary and can include review windows. We do not guarantee specific banking transfer times. Fees charged by third-party payment providers may apply.

Verification and limits

We may impose deposit or withdrawal limits and apply additional checks for large transactions. If documents are requested, provide them promptly to avoid delays. Until verification is complete, withdrawals may be restricted.

Dispute resolution

If you have a dispute, contact our support team first via live chat or email at [email protected]. We aim to resolve issues quickly and fairly. If matters remain unresolved, we will explain available next steps and the information we require to review the case. We may retain correspondence and transaction records relevant to any dispute.

Updates to terms and conditions

We may update these terms to reflect changes in services, law, or business practice. We will make revised terms available on the site. Continued use after an update means you accept the changes. We recommend checking this page regularly. For questions contact [email protected].